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 »  Articles  »  News  »  Dispute Bad Credit Reports Before Notifying FTC
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Dispute Bad Credit Reports Before Notifying FTC
By Credit Federal | Published 01/4/2009
FTC To Change Consumers' Credit Bureau Complaint Process

The Federal Trade Commission (FTC) recently released a report that details the credit bureau complaint process for consumers after they've submitted a credit report dispute. According to the FTC, the majority of complaints they receive about credit bureau disputes end up being resolved to the consumers satisfaction. Most of them, 90% to be exact, are resolved before the FTC ever gets involved. The remaining 10% are typically resolved once the FTC refers the complaint to the credit bureau.

The FTC finds that consumers are submitting credit bureau complaints around the same time they submit the credit bureau dispute, which isn't how the process is supposed to work. Consumers are supposed to use the complaint process after they've gone through the normal dispute process and are unsatisfied with the result.

Of course, it's not a good use of FTC resources to follow up on complaints that have already been resolved, so they are making plans to change the complaint process so that consumers have some recourse after they've exhausted the normal dispute process.

The FTC sent 23,322 complaints to credit bureaus between 2004 and 2007. It's possible the FTC received more complaints from consumers, however, only those that met certain criteria were reported.

Order your annual free credit report to dispute and fix errors.


FTC Reports to Congress on Credit Report Complaint Referral Program

The Federal Trade Commission has issued a report to Congress on the credit report complaint referral program under the Fair Credit Reporting Act (FCRA).

The Commission is the federal agency with primary responsibility for compliance with the FCRA and operates a system for receiving complaints from consumers about possible violations of the FCRA. Section 611(e) of the FCRA, which was added by Congress in the Fair and Accurate Credit Transactions Act of 2003 (FACT Act), requires the Commission to establish a program to refer certain consumer complaints to the three nationwide consumer reporting agencies (CRAs) – TransUnion, Equifax, and Experian – and to report to Congress on the information gathered in the program. The complaints covered by the program are those received by the Commission from consumers who have disputed the accuracy of information in their credit report with a CRA and are dissatisfied with the results of the process. This report covers the period from the initiation of the program in 2004 through the end of 2007.

The Commission vote to issue the report was 4-0.

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